
David Jones's new strategy of employing more staff at peak shoppping times has resulted in a positive sign that retail spending trends have stabilised. Chief Executive Paul Zahra says their investment in service at peak shopping times is extracting more value from customers.
I was shopping for shoes in the Elizabeth Street store on morning of 16 February, the day of launch of Autumn 2012 Fashion Show on the seventh floor. Upon entering I was chauffered in by a lovely young man, and then at the lift a lovely young lady took me up to my floor. I discovered this special treatment was for DJ's elite customers who were attending the Fashion Show.
I applaud customers being rewarded for their spending patterns however I do object to not receiving great service myself. I was one of several women on the day who had to wait for quite a period to be served by one salesperson. I wondered whether the staff were all up on the seventh floor.
The retail industry needs to carefully look at their strategies and follow through.
Posted by Sydney Image Consultant, Robin Powis from Defining Style






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